TREx Support Matrix
The TREx Support Matrix is a self-help aid to direct TREx users to the appropriate support person based on the type of issue.
Consult this table for TREx access or logon issues:
Who To Contact: |
District Registrar |
ESC TREx Coordinator |
TEA Support |
Online Resource |
New TREx user needs access to TREx |
|
|
|
|
TREx user forgot password |
|
|
|
|
User having problems logging into TEASE or TREx |
1st |
2nd |
3rd |
|
Consult this table for TREx functionality issues:
Who To Contact: |
District Registrar |
ESC TREx Coordinator |
TEA Support |
User experiencing performance issues or receiving system unavailable messages |
1st |
2nd |
3rd |
User having difficulty exporting student information from local student information system |
1st |
2nd |
Contact SIS vendor |
User having difficulty reloading exported file into TREx |
1st |
2nd |
3rd |
User needs assistance creating a records request, fulfilling a request, or sending a high school transcript |
1st |
2nd |
3rd |
Local student information system does not contain data needed for TREx records transfer, or data is formatted incorrectly |
1st |
2nd |
Contact SIS vendor |
User needs assistance with reports or searching transaction history |
1st |
2nd |
3rd |
Consult this table if you are having difficulty with another campus or district:
Who To Contact: |
District Registrar |
TEA Support |
Online Resource |
A campus outside your district is requesting that you fax or mail records |
1st |
2nd |
Refer to the Overview section of the most current TREx Data Standards document |
A campus outside your district wants to fulfill your record request via fax or mail |
1st |
2nd |
Refer to the Overview section of the most current TREx Data Standards document |
You did not receive complete student information; for example, missing attachments, special education records, grades, coursework, or assessment information |
1st |
2nd |
Refer to the Overview section of the most current TREx Data Standards document |
To contact TREx Support call (512) 463-7246 or email TREx@tea.texas.gov.